How Songwei Take Care of Your Order
Dear friends, thank you for entering Songwei's website!
As you read this article, I am sure you have some questions about Songwei, don't worry, I will explain them to you clearly in this article!
What Does Songwei Do?
Songwei is a service provider from China engaged in industrial parts-related services. Currently, Songwei mainly provides services for the following brands FANUC, MITSUBISHI, SIEMENS, OKUMA, YASKAWA, HEIDENHAIN.
Songwei is not the manufacturer or official authorised distributor of the above brands.
Songwei only provides services such as parts sales, pre-owned products, repair and maintenance, technical support and test bench building.
How Does Songwei Protect the Rights and Interests of Customers?
Songwei has served clients from more than 100 countries and regions around the world, so Songwei deeply understands the concerns and expectations of customers, and hopes to establish an efficient, economical and recyclable relationship with them.
Warranty
1-year basic warranty for all products.
All products from Songwei are covered by an extended warranty of 5-15% of the value of the product.
When Songwei receives your product back.
Songwei will test the faulty product, repair it or replace it if it does not meet the requirements.
When the above measures do not take effect, Songwei will refund the money to protect the rights and interests of customers.
Quality Assurance and Procurement Supply Chain Survey
Songwei values the customer experience and does not want product quality issues and counterfeits.
Songwei has set up its own professional quality inspection and supply chain investigation team. Songwei will conduct random inspections on every batch of products and only products that pass the inspection will be shipped to customers.
Songwei will investigate new suppliers and partners to avoid the flow of counterfeit and inferior products to customers.
Songwei will take every precaution to minimise product quality problems and the probability of counterfeit products.
If you receive a damaged or incorrect product, please promptly contact a Songwei sales consultant for warranty service.
After-sales and product quality issues need to be notified within 7 working days after receipt of goods.
Email Address: [email protected]
Note: We do not warranty the following products
Tampering, unauthorised disassembly, non-observance of instructions for use, use of voltages different from those specified, installation of non-original parts or non-compliance with technical specifications, malfunctions caused by improper use of the equipment, attempts at repair by unqualified personnel, damage caused by natural or non-natural disasters (lightning, fires, floods, vandalism, etc.)
