Songwei has been specializing in FANUC parts for over 14 years and offers new and used parts, repair services and testing solutions. In order to increase customer satisfaction and address customer concerns, we have made several upgrades to our products and services.
Speed:
First and foremost, Songwei has upgraded its shipping service in order to minimize machine downtime and provide fast delivery.
- Response time: Songwei is committed to timely and effective communication, responding to 99% of inquiries within eight hours.
- Fast delivery times: With a fully stocked spare parts warehouse, most spare parts can be shipped the same day.
- Speed of Transportation: We have chosen DHL, one of the fastest and safest couriers in the world, to ensure that orders can be delivered worldwide quickly.
Price:
Make your budget go further with SW top-performing FANUC parts.
- Vary condition parts: From new to used parts, our pricing reflects the condition of the product and the market price to ensure a fair price.
- Transparent repair cost: We will provide free inspection to troubleshoot common Faulty of parts.
- Transportation cost: Customized shipping solutions and packaging according to your budget and time schedule.
Guarantee:
Comprehensive safeguards give you peace of mind.
- Warranty Coverage: Clear warranty terms provide assurance against unforeseen problems, backed by our commitment to customer satisfaction. All FANUC products come with a 12-month warranty.
- Quality Assurance: Products are rigorously tested to ensure optimum performance and reliability. Before shipment, we will provide you with a live inspection video of the load test.
- Installation guidance: We provide detailed installation guides to simplify the installation process.
- Troubleshooting: Reduce the downtime of your machine, speed up repairs, and restore your machine to normal operation as soon as possible.
- Test equipment: Full range of FANUC test equipment, simulating real machine testing.
In daily production, there are many reasons for machine tool failures and customer needs change from time to time. In order to meet customer needs, Songwei is constantly upgrading its service guidelines. Recently, a feedback from a Slovenian customer triggered our attention. After communication, we found out that the market standards of the two places are different, and the customer needed a 2-year warranty and fast delivery service. This revealed a new direction for our service improvement.
Songwei is your reliable partner. Contact us today for a personalized quote and experience the Songwei difference for yourself.
